Return and Exchange Policy
Before receiving the order:
1: Cancel the order for free within 24 hours after placing the order.
2: the cancellation of the order is not accepted after 24 hours as we start to produce the order.
3: The products parameter can be changed within 24 hours after the order is placed (please inform us of the content that needs to be modified via email)
4: 40% of commodity prices needs to be charged for changing the products parameter after 24 hours
After receiving the order:
1: We can exchange the order for free after the goods is received and if there is a problem with the quality of the product (Original need to be returned to our company), but please ensure that the original appearance is not damaged, no stained and no used.
2: We can change the costume for customers with the size errors in 1 month after customers got the costume:
- A, If the size of the order you placed is the same as the size we sent, but you can't use the costume, you need us to change the size: you need to send the original costume back to our company, and ensure that the costume is not damaged, no stains, no trace of use, And bear the return shipping costs and new sending shipping costs. After we receive it, we will send you the new size product you need after the inspection.
- B, If it is the wrong goods we sent: the costume you got does not match the size of your order. You will need to return the original costume to our company, we will bear all shipping costs, and will send you right size costume of your order after we receiving it. However, you need to ensure that the original costume has no traces of use, no damage, no stains.