As a website specializing in online sales: the speed of freight and the safety of goods arriving at the customer's hands are always our most important task. We work with Cinnamon's shipping companies worldwide. For example: DHL, UPS, TNT, EMS and etc.
Questions about shipping:
1: What kind of shipping methods do you offer?
We offer our customers two types of shipping methods: Standard shipping method and Rush shipping method.
We will choose different shipping methods to send you the goods based on the location of the customer's country. And please know: the actual arrival time of hand-made products = production processing time + shipping time
Standard shipping: 5-10 working days for shipping and 7-15 working days for processing
Rush shipping: 3-7 working days for shipping and 7-14 working days for processing
Due to the impact of the COVID-9, our transportation time may be affected. We are deeply sorry for this.
2: How do I get the shipping tracking code for my goods?
After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: [email protected]
3: How do I use the freight tracking code to track my shipment?
The shipping company website with the tracking code will be included in our email. Here we have listed some of the addresses of our freight partners:
All in track platform:
*Please contact our customer service department for any shipping related issues: [email protected]