Thanks for visiting our website. Buycco.com is a company have been engaged in the design, production and sales of cosplay costumes for a long time. We hope to provide you with a more considerate service. We will answer some common confusions here.
A. Standard Size
There is 8 different standard sizes,including 2XS, XS, S, M, L, XL, 2XL, 3XL (from small to large). You can find their corresponding size in the size chart of each product page. The important thing is the male and female size are different. Please compare them carefully. The standard sizes will take short tailoring time, because they are uniformly produced.
B. Custom Size
There is tailor-made option for customers who have strict requirements for cosplay costumes. Please note that we need to know your height, weight, chest,waist, hip size at least to be tailored. Besides this, we also add the function of additional size for you on our site. So that you can give us more detailed sizes to ensure that your costume will perfectly fit. If you don't know how to measure your size, the following picture “how to measure” will guide you. In addition, there is one thing about shoulders width that need your attention: it is the straight line distance from the left shoulder to the right shoulder, not a circle around the shoulder.
Do we offer cosplay costume in kids/children size?
If the product has a child option, we will mark whether it is a child in the size option of the product, please choose with confidence. Conversely, if the product does not support children's size, we will not mark the child's size in the size option.
Please note that some helmets or masks made by latex or PVC materials are completed with the standard size costume at the same time (they made based on adult size), so it may be too large for children. But you can contact our customer service to remove this part of the product to reduce your expenses.
How to get in touch with us?
Now,there is three ways you can to do that.
1: You can use our online customer service system to communicate with us in real time. Even if the customer service is not online, you can also leave offline messages to us. We will reply to your message by email@example.com.
2: You can send your questions directly to our email firstname.lastname@example.org.We will answer your questions in working days.
3: You can send us a message on our facebook, we will reply you in working days.
4: In order to contact us and get our order notification more convenient, please add our email email@example.com to your contact list, or pay attention to your junk folder after ordering.
Production cycle or Processing time
Or this link will let you know more about processing time. LINK
Need to change the size after placing orders or in the manufacturing process
For the costume in standard size: You can contact us within 24 hours after the order is placed, we will change the size for you free of charge. For the costume already signed, you need to contact us to exchange it.
For custom size costumes: Your size will be reviewed by our professional tailors. If one or some of your measurement are beyond the regular parameter,we will send you an email to let you know about the problem. So please don’t worry about that. We will check your size carefully to make sure that your customized suits are perfectly fit.
Can this be achieved to buy a female version of male character's costume?
All of our costumes offer gender choices. For the original male version of the costume, if you need to customize a female style of suit, we recommend you use the tailor-made option. At the same time, we will ask you if you need to add the chest design in the follow-up email (this will extend your delivery time by 10-15 days on the basis of ETA, because adding a bust design to a originally male costume is an extra design and production.) However, please note that our extra chest design is free of charge. Because we hope that you can get the costume that will satisfy you. Of course, if there is no chest design, which will not affect your wearing. We still make the size you offer. The difference is just that the suits can't show your female chest characteristics.
In order to save the process time and shorten the costumes making period, If you need us to add chest design, please leave the message to tell us when ordering. Notice: increase the chest design means you agree that our production time will take an additional 10-15 days.
You can click here to see more about shipping: LINK
How to get a discount?
We appreciate your visiting and your order, and we are willing to offer you more discounts and conveniences. You can follow our facebook page to get a higher discount. We usually post our latest discount information on it.
At last, we need say thank you to all viewers who come here. We are a young company and we want make you enjoy our cosplay costumes. We have many shortcomings, but we hope that we can bring you more and better quality products and services. Please believe that we will continue to improve.